1. Introduction

We, Zerov Malaysia Sdn Bhd, take our responsibilities to protect your Personal Data under applicable laws (including the Personal Data Protection Act 2010 of Malaysia) very seriously.

We are committed to properly managing, protecting, and processing your Personal Data in accordance with this Privacy Policy, which applies to all Personal Data collected through our website (www.zerov.my).

By accessing this website, registering an account, or placing an order with us, you are deemed to have read, understood, and agreed to this Privacy Policy.

This Policy explains how we collect, use, process, and disclose your Personal Data. All Personal Data collected will be used solely for purposes related to your interaction with us.

We reserve the right to update or amend this Privacy Policy at any time. Any changes will be published on this website.

2. How Do We Collect Your Personal Data?

When you browse our website or use our services, we may collect Personal Data including but not limited to:

• (a) Identity Data
  Name, gender, profile picture, date of birth
  
• (b) Contact Data
  Billing and delivery address, email address, phone number
  
• (c) Account Data
  Payment and billing details
  
• (d) Transaction Data
  Details of payments, purchase history, and order records
  
• (e) Profile Data
  Username and password, preferences, feedback, survey responses
  

Please note that your credit/debit card details are processed and stored securely by our third-party payment processors in accordance with their own privacy policies. We do not store your card details.

You are responsible for ensuring that all Personal Data provided is accurate and up to date. Failure to do so may affect our ability to process your requests.

3. How Will Your Personal Data Be Used?

We may use your Personal Data for the following purposes:

• (a) Creating and managing your account
  
• (b) Processing orders and transactions
  
• (c) Facilitating delivery and customer service support
  
• (d) Communicating with you regarding orders, updates, and support
  
• (e) Sending marketing communications (where consent is given)
  
• (f) Providing personalised offers, promotions, and advertisements
  
• (g) Inviting you to events, campaigns, or customer engagement activities
  
• (h) Conducting internal analysis, research, and service improvement
  

4. Who Will Your Personal Data Be Shared With?

We may disclose your Personal Data to the following parties where necessary:

• (a) Our employees and authorised personnel
  
• (b) Payment service providers
  
• (c) Logistics and courier partners
  
• (d) Professional advisers, consultants, and service providers
  

We take reasonable steps to ensure that any third parties handling your Personal Data comply with applicable data protection laws.

5. Access and Correction of Personal Data

It is important that your Personal Data remains accurate and complete.

If you wish to access, update, or correct your Personal Data, please contact us via our Contact Us page or email us directly. We will process your request as soon as reasonably possible.

6. Terms and Conditions

This Privacy Policy forms part of our Terms and Conditions. Please refer to our Terms and Conditions for further information.

7. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or how your Personal Data is handled, please contact us:

Address:
No. 2, Lorong Beringin 1,
Taman Industri Beringin,
14100 Simpang Ampat,
Pulau Pinang, Malaysia

Tel:
+60 11-1641 2836

Email:
hello@zerov.my

Please clearly state whether your enquiry is a request, query, or complaint in your email subject. We will respond promptly and fairly.