1. Introduction

Welcome to the website (www.zerov.my). We are Zerov Malaysia Sdn Bhd, having our registered address at No. 2, Lorong Beringin 1, Taman Industri Beringin, 14100 Simpang Ampat, Pulau Pinang, Malaysia.

Zerov Malaysia Sdn Bhd reserves the right to modify these Terms and Conditions at any time without prior notice. All Terms and Conditions stated herein are the intellectual property of Zerov Malaysia Sdn Bhd. Any unauthorised use, reproduction, or misuse by third parties may result in legal action.

By accessing this website, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using this website.

2. Registration

To place an order, you may create an account using your email address on this website.

You are responsible for ensuring that all information provided during registration is accurate and up to date. To complete your order, you must follow the checkout process on the website. An Order Confirmation email will be sent to you upon successful payment.

3. Price and Payment

Zerov Malaysia Sdn Bhd strives to ensure that all product details, descriptions, and prices are accurate and up to date.

In the event of a pricing error, we will notify you via email or phone to either reconfirm or cancel your order. If the order is cancelled, a full refund will be issued.

All product prices are stated in Malaysian Ringgit (MYR). Delivery charges will be calculated based on your order and clearly displayed before checkout.

4. Payment Methods

Payments can be made through our authorised payment partners available on the platform.

Orders will only be processed upon successful payment. If payment is not completed, the order will be considered invalid, and we shall not be liable for any delay or non-delivery.

All payment information, including bank and card details, is securely processed and protected.

5. Incorrect or Mistaken Orders

If you realise that you have made an error in your order, please contact us immediately at cs@zerov.my.

We will make reasonable efforts to assist, but changes are not guaranteed once the order has been processed.

6. Refusal of Orders

We reserve the right to add, remove, or modify products and content on this website at any time.

In exceptional circumstances, we may refuse or cancel an order even after confirmation has been issued. If payment has already been made, a full refund will be provided.

7. Delivery

We aim to deliver products within our standard delivery timeline (typically within 5 working days, unless otherwise stated).

Estimated delivery times will be shown during checkout. If there are delays, we will notify you accordingly.

We are not responsible for delays, damages, or losses caused by third-party courier services.

8. Cancellation (Non-Faulty Products)

Once an order has been dispatched, it cannot be cancelled.

If you have any concerns regarding your order, please contact us at cs@zerov.my.

Any approved cancellations or refunds are subject to payment gateway transaction charges.

9. Return & Replacement (Faulty Products)

Product images displayed on the website may differ slightly from the actual product due to lighting and display variations.

If you receive a defective or damaged product, please notify us within 3–5 working days upon receiving your parcel.

You may contact us via:

• Email: hellohello@zerov.my
  
• WhatsApp: +60 11-1641 2836
  

Please provide:

• Order number
  
• Name and email address
  
• Contact number
  
• Product details
  
• Reason for return/replacement
  
• Photo or video evidence of the defect
  

We reserve the right to reject returns if the item is not in acceptable condition.

10. Personal Data Protection

Please refer to our Privacy Policy, which forms an integral part of these Terms and Conditions.